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Tailor-Designed Packages Terms & Conditions

Proposal only; no services are currently being held. Airfare subject to change without notice until tickets are issued. All services and prices subject to availability and currency fluctuations. Price for land arrangements is valid for 72 hours. Land services will not be requested until non-refundable $500pp deposit is received. Adjusted balance due will be re-invoiced upon receipt . See Terms and Conditions for complete details. Travel Insurance is strongly Recommended.

Consultation Service​: The trip consultation service is $150.00 per-person NON-REFUNDABLE fee. The trip details outline the activities, accommodations, transfers, car rental and any necessary items to complete a vacation package. Via Mondo Travel & Wellness puts together a comprehensive​ customized itinerary for review. At this time, the client may alter or change the itinerary before locking in a ​comprehensive ​package with a deposit. Review deposit terms bellow. Once the initial package passes approval and deposit received, the consultation service amount of $150 per-person NON-REFUNDABLE fee is deducted from the final payment. If the initial package is not approved, then the traveler may use the information to arrange their trip on their own, but the consultation fee is held for services provided.

Air Bookings: ​We require a copy of your passport showing full name, date of birth and gender at time of booking per TSA travel requirements.

Note: ​Airfares quoted in this quotation are based on today’s instant purchase pricing are 100% non-refundable once ticketed.

Seat Assignments: ​Airline Seats: Some airlines charge an additional fee (ranges from $25 to $150 per seats per flight) for the pre purchase of economy seats – please check for details. With some carriers, seats can also be assigned at airport check-in at no charge. Gates open 3 hours prior to departure.

TERMS AND CONDITIONS

Passports/Visas​: A passport valid for six months beyond the date of return travel is required for entry into all countries. US and Canadian citizens require an Electronic Travel Authority to enter Australia and no visa is required for European travel. Via Mondo Travel & Wellness will process on request for a US$50 per person fee. Customers/travelers with a passport from a country other than the US or Canada, or a criminal record or other factor which might result in denial of entry, should request information regarding any necessary documents from the destination countries’ consulates.

Deposit​: Bookings require a minimum $500.00 per-person NON-REFUNDABLE deposit to hold reservations for land services. Some tours/groups will require a larger deposit. Customer will be notified if a larger deposit is required. In addition to the land services deposit, airline reservations (where requested) must be paid for in full and ticketed to confirm space and guarantee airfare rate. Airfare payment due dates and ticketing due dates are separate, and in addition to the initial deposit and final payment for land services.

Deposits Air​: Airline regulations require the full name, date of birth and gender for all passengers as it appears on their passports. Customers must provide a copy of each passenger’s passport photo page. A US$150 per ticket change fee will apply for incorrect information due to not having copies of the passport page. Airline reservations cannot be confirmed, nor airfares guaranteed, unless Via Mondo Travel & Wellness has received payment in full and by the due date. Each fare will have different terms and conditions, please contact us to obtain specific conditions for your fare. Some fares may permit changes upon payment of change fees, penalties and possible additional fare collection. In addition to these fees, Via Mondo Travel & Wellness reserves the right to assess a US$150 ticket re-issue for changes such as, but not limited to, name change, date or flight change and cancellation.

Changes: ​Once a deposit has been received, a US$50 per booking change fee will apply. This fee will be waived if the total value of the booking increases. Other fees are at the discretion of the hotels, tour operators, rental car agencies and other Service Providers.

Payment: Before final payment is made you will receive a final invoice that has been updated to reflect any currency fluctuations. Prices are not locked in until full payment has been made.

Cancellations​: Cancellation penalties may vary depending on the products booked. Customer cancellation before the full payment due date will incur loss of the non-refundable deposit as specified above. Customer cancellation on or after the full payment due date, but more than 7 days prior to departure, will incur a penalty equal to 100% of the total booking cost. Via Mondo Travel & Wellness will make no refunds for Customer cancellations made less than 30 days before departure or subsequent to travel commencement. Other cancellation fees or refunds for Customer cancellation are at the discretion of the hotels, tour operators, rental car agencies and other Service Providers with which Customer has reserved Travel Related Services. Insurance purchases are NON-REFUNDABLE.

Air Cancellation/Change Penalties​: In addition to the above mentioned Via Mondo Travel & Wellness cancellation penalties, Airline tickets, once issued are 100% non refundable. Changes may be made depending on the fare purchased and fees will apply. These fees will be advised when the changes are requested and can vary by airline. Please note it is the passengers responsibility to provide Via Mondo Travel & Wellness with the correct full name for your airline ticket, if a ticket needs to be re-issued because Via Mondo Travel & Wellness was not given the correct information a US$150 ticket re-issue fee will apply.

Cancellation Fees (Land): ​Cancellation fees will be levied relative to the amount of notice given, as follows (minimum per person US$500).

Insurance: Travel insurance is Strongly Recommended. Travel insurance can be purchased to cover all penalties in the event Customer needs to cancel or change the Customer’s travel plans. Travel insurance can provide medical and emergency assistance protection during travel, as well as provide some loss and delay coverage. Absent insurance, all hospital and medical expenses are the Customer’s/traveler’s responsibility and Customers/travelers will not receive any refund (total or partial) for money paid. Travel insurance is available through Via Mondo Travel & Wellness.

Late Bookings: Any booking made (deposit paid) within 2 weeks of departure will incur a US$100 per booking fee. This fee is to cover the cost of expediting the confirmation of your booking and to cover the cost of the documents.

Documents​: Provided booking is paid in full 60 days prior to departure, Via Mondo Travel & Wellness will email documents 3 weeks of departure. Documents will be sent via email or through our interactive APP. A US$50 rush fee will be charged to expedite documents that require delivery earlier than 2 weeks prior to departure.

Prices​: Via Mondo Travel & Wellness quotes prices in US currency based on the exchange rates for the respective foreign currency, usually European Euro, Australian or New Zealand dollars, as of the date of the quote. Exchange rates fluctuate. Customer’s exchange rate is only fixed when full payment is made, unless otherwise noted on Customer’s itinerary. Any price that Via Mondo Travel & Wellness quotes is subject to change without notice until full payment is made. Children: Be aware that some travel products do not allow children below a certain age. If Customer plans to travel with children, Customer must notify Via Mondo Travel & Wellness when booking and provide a clear copy of the passport page for each traveling child so Via Mondo Travel & Wellness can verify ages.

AGREEMENT

Acceptance: ​A deposit for a booking constitutes Customer’s acceptance of these Terms & Conditions.  Via Mondo Travel & Wellness, LLC (“Via Mondo Travel & Wellness”) facilitates the purchase by customers (“Customers”) of travel related services, accommodations, transportation, entertainment, recreation and travel packages (collectively, “Travel Related Services”), which Travel Related Services are provided by providers (“Service Providers”) unrelated to and having no connection to Via Mondo Travel & Wellness.  In utilizing the services of Via Mondo Travel & Wellness to book, reserve and pay for Travel Related Services, you, the customer (“Customer”), agree to be bound by these terms and conditions (“Terms & Conditions”) which describe the terms and conditions by which Via Mondo Travel & Wellness will agree to provide its services to Customer.

Limitation of Liability​: Via Mondo Travel & Wellness shall not be liable for any claims, losses, damages, costs, expenses, delays, sickness, injury, or loss of enjoyment, of any nature or kind whatsoever, resulting from events beyond Via Mondo Travel & Wellness’ or a Service Provider’s reasonable control. In no event will Via Mondo Travel & Wellness’ liability exceed the total amounts Customer paid Via Mondo Travel & Wellness for Customer’s travel. Via Mondo Travel & Wellness assumes no responsibility for lost tickets, documents, passes, or coupons.

Relationship of the Parties​: Via Mondo Travel & Wellness shall be deemed to be an independent contractor for all purposes under these Terms & Conditions. Via Mondo Travel & Wellness is acting solely to facilitate the reservation and purchase of Travel Related Services and is not acting in any other capacity with either the Customers or the Service Providers, including, but not limited to, any partnership, joint venture, co-ownership, or agency relationship of any kind with any Customer or Service Provider. Via Mondo Travel & Wellness does not have any control over the quality, timing, safety or legality of any Travel Related Service actually reserved or purchased by or for a Customer. Via Mondo Travel & Wellness does not and cannot control whether or not a Service Provider represents its products accurately or fulfills any agreement or obligation with any Customer.

Disputes & Indemnity​: As Via Mondo Travel & Wellness is not involved in providing the Travel Related Services for the Customer, any and all disputes between a Customer and Service Provider are solely between that Customer and that Service Provider, and the Customer and Service Provider should handle all such disputes directly with that Customer or Service Provider. If Service Provider or Customer contacts Via Mondo Travel & Wellness relating to any dispute between the Customer or Service Provider, Via Mondo Travel & Wellness may, in its sole discretion, facilitate dispute resolution and reserves the right to take any action that Via Mondo Travel & Wellness deems appropriate under the circumstances.

Customer agrees to release Via Mondo Travel & Wellness and its agents and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes. Furthermore, Customer agrees to indemnify, defend and hold harmless Via Mondo Travel & Wellness from any liability, loss, claim and expense, including reasonable attorney’s fees, arising out of or in any way connected with such disputes.

Validity​: These Terms & Conditions are valid until further notice in writing from Via Mondo Travel & Wellness. SPECIAL PACKAGE PRICING ​Clients purchasing a campaign package special must adhere to the following terms and conditions:

Payment: Full payment is due at time of booking your vacation. Customer will be notified if earlier payment is required. If the full payment is not paid by the stipulated date, Via Mondo Travel & Wellness reserves the right to cancel the booking(s) without further notice and without refund of deposit. Prices are not guaranteed until full payment has been made. Packages are 100% non-refundable/non changeable once paid for in full.

Package Pricing: A US$50 fee will apply if changes are made to the package before deposit. Cancellation: Once paid in full, all services are NON REFUNDABLE. We strongly recommend you purchase travel insurance to offset any penalties you may incur. Insurance purchases are also NON REFUNDABLE.

E-Documents: All documentation will be sent electronically three weeks of departure. Please advise a valid email address at time of booking.

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